Your privacy is a priority at Trikwd. This Policy explains precisely what personal data we collect, how we use it, who we share it with, and how you can exercise control over your information at any time.
Last Updated: 1 January 2026Six principles that guide how Trikwd handles your personal information
All personal data is protected using TLS 1.3 encryption in transit and AES-256 encryption at rest. Access to your data within our systems is strictly limited to authorized personnel on a need-to-know basis.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with applicable data protection standards.
Trikwd does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely for the purposes described in this Policy and to deliver the Trikwd experience.
We only send promotional communications to Users who have explicitly opted in. You can withdraw marketing consent at any time via your account preferences or by contacting support — no questions asked.
We retain personal data only for as long as is necessary for the purposes it was collected, or as required by applicable regulations. Once data is no longer needed, it is securely deleted or anonymized.
Trikwd's data practices are designed with Indonesian players in mind. Local payment data — including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay transaction details — is processed with the same rigorous security standards as all other personal data.
About This Policy: This Privacy Policy describes how Trikwd (accessible at trikwd.cam) collects and processes the personal data of registered Users and website visitors. By using the Trikwd platform, you acknowledge that you have read and understood this Policy. This document should be read alongside our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
This Privacy Policy applies to all Personal Data collected by Trikwd in connection with the operation of the trikwd.cam platform. It covers data collected from:
This Policy does not apply to third-party websites, applications, or services that may be linked from or integrated with the Trikwd platform. We encourage you to review the privacy policies of any third-party services you access independently of Trikwd.
This Policy is directed at Users who are residents of Indonesia and are at least 21 years of age. If you are not a resident of Indonesia or do not meet the age requirement, you should not use the Trikwd platform.
Trikwd collects different categories of Personal Data depending on how you interact with the platform. The principal categories of data we collect are set out in the table below:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP or passport) | Account registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Account registration & profile updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposits, withdrawals & KYC |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering patterns | During platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (WIB/WITA/WIT) | Automatically on each visit |
| Usage Data | Pages visited, click paths, session duration, feature interactions, referral source | Automatically on each visit |
| Communications Data | Support chat transcripts, email correspondence, survey responses, complaint records | When you contact us |
| Verification Documents | Copies of KTP, passport, selfie photographs, proof of address, bank statements | KYC verification process |
Trikwd does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly necessary for responsible gaming compliance (e.g., self-exclusion records) or as required by applicable regulations.
We collect Personal Data through the following primary channels:
You provide data directly to us when you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey or promotion, or update your account profile. This is the primary source of Identity, Contact, and Financial Data.
When you access and use the Trikwd platform, we automatically collect Technical Data and Usage Data using cookies, web beacons, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged into an Account and helps us maintain platform security and optimize the user experience.
We may receive data about you from third-party sources, including:
Trikwd processes your Personal Data on the following legal grounds, depending on the type of data and the purpose of processing:
Trikwd uses the Personal Data we collect for the following specific purposes:
To create, maintain, and manage your Trikwd Account; to verify your identity and age during registration and KYC; to process login requests; and to enable Account recovery where credentials are lost or compromised.
To process deposits and withdrawals via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja); to verify that transactions originate from payment accounts registered in your name; and to maintain accurate financial records.
To operate and deliver the Trikwd gaming experience, including sports betting, live casino, slot games, and togel (lottery) and other gaming products; to apply bonus credits and track wagering requirements; and to deliver real-time results and bet settlements.
To detect and investigate suspected fraud, money laundering, account takeovers, and other prohibited activities; to enforce our Terms & Conditions; to identify and block access from prohibited jurisdictions; and to protect the interests of all Users and the integrity of the platform.
To respond to your inquiries, complaints, and support requests; to maintain records of communications for quality assurance and dispute resolution; and to provide account-related notifications and transactional communications.
To analyze aggregated usage patterns and gaming behavior (in anonymized or pseudonymized form) to improve platform performance, optimize game recommendations, and enhance the overall user experience for players across Jakarta, Surabaya, Bandung, Bali, Medan, and beyond.
To meet our obligations under applicable anti-money laundering regulations, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain records as required by applicable retention rules.
To operate self-exclusion programs, deposit limit controls, and session time management tools; to detect patterns of gaming behavior that may indicate problem gambling; and to contact Users where we have a duty of care concern. Full details of our responsible gaming tools are available on our Responsible Gaming page.
Trikwd does not sell your Personal Data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
We share financial data with payment processors and banks — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja — solely to facilitate deposits and withdrawals. These providers act as independent data controllers for their own processing activities and are subject to their own privacy policies.
We share identity documents and verification data with licensed third-party KYC providers for the purpose of age and identity verification. These providers are contractually bound to process data only on our instructions and to maintain equivalent data security standards.
We share limited session data with our game software partners — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — to the extent required to deliver game functionality and resolve disputes. These providers do not receive your full profile information.
We may share Technical Data and account behavior data with specialist fraud prevention service providers and, where required by law, with law enforcement agencies or financial intelligence units in connection with investigations into suspected criminal activity.
Trikwd may disclose your Personal Data where required to do so by applicable law, court order, or regulatory direction. We will use reasonable efforts to notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Trikwd business, Personal Data held by Trikwd may be transferred to the acquiring entity. We will provide notice of any such transfer that materially affects your data rights.
We never share your data with third-party advertisers, data brokers, or marketing networks. Your gaming behavior, financial data, and identity information are never monetized through advertising partnerships.
Trikwd uses cookies and similar tracking technologies to operate the platform, maintain session security, remember your preferences, and analyze how Users interact with the site. The categories of cookies we use are described below:
These cookies are essential for the Trikwd platform to function. They enable core features such as session management, login authentication, and security enforcement. These cookies cannot be disabled without impairing core platform functionality.
These cookies collect aggregated, anonymized data about how visitors use the Trikwd platform — for example, which pages are visited most frequently and where users encounter errors. This data is used solely to improve platform performance and is not linked to any individual User profile.
These cookies remember your preferences — such as your preferred language settings and display options — to provide a more personalized experience on return visits. Disabling these cookies may result in reduced functionality.
You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts before cookies are set. Please note that blocking strictly necessary cookies will impair your ability to use the Trikwd platform. Detailed browser-specific cookie management instructions are available from your browser provider.
Trikwd retains Personal Data for no longer than is necessary for the purposes described in this Policy, or as required by applicable law. Our general retention guidelines are as follows:
When data is no longer required, Trikwd will securely delete or anonymize it using industry-standard methods so that it can no longer be linked to any individual User.
Trikwd implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our security practices include:
While we employ industry-leading security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your Account secure — never share your password, and contact support immediately if you suspect unauthorized access to your Account.
Subject to applicable law, you have the following rights in relation to your Personal Data held by Trikwd. To exercise any of these rights, please contact us using the details in Clause 17.
You have the right to request a copy of the Personal Data Trikwd holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. You may also update certain information directly within your Account profile at any time.
You have the right to request deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that we may be required to retain certain data to comply with legal obligations, even where you have requested erasure.
You have the right to request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of your data is being contested, or where processing is unlawful but you prefer restriction over erasure.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your Personal Data carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes, which we will honor immediately upon receipt of your objection.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent for marketing will not affect your ability to use the Trikwd platform.
Trikwd's servers and some of our third-party service providers may be located outside Indonesia. Where Personal Data is transferred internationally, we take steps to ensure that an equivalent level of protection is applied to your data, including:
Where technically feasible, Trikwd prefers to keep personal data of Indonesian Users within the Southeast Asian region to minimize transfer risk and latency.
The Trikwd platform is strictly intended for adults who are 21 years of age or older. We do not knowingly collect or process Personal Data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and we reserve the right to request documentary proof of age at any time.
If we become aware that we have inadvertently collected Personal Data from an individual under 21, we will take immediate steps to delete that data and close the associated Account. Any funds held in that Account will be handled in accordance with our Terms & Conditions and applicable law.
21+ Only. If you are aware of a minor who has accessed or registered on the Trikwd platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
The Trikwd platform integrates with third-party services to deliver its full feature set. These integrations may involve the transfer of limited data to those providers as described in Clause 7. Current categories of third-party service integration include:
Trikwd is not responsible for the privacy practices of third-party service providers operating under their own privacy policies. We conduct due diligence before onboarding new providers and require all providers to maintain contractual data protection obligations consistent with this Policy.
With your explicit consent, Trikwd may send you promotional communications — including information about new games, seasonal promotions (such as those tied to Idul Fitri, Ramadhan, or major sporting events like the BRI Liga 1 season or FIFA World Cup qualifiers), bonus offers, and platform updates — via email or SMS.
You may opt in to marketing communications during Account registration or at any time via your Account preferences. You may withdraw your marketing consent at any time by:
Withdrawal of marketing consent will take effect within 5 business days. Please note that transactional communications — such as deposit confirmations, withdrawal notifications, and KYC status updates — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are necessary for the operation of your Account.
Trikwd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered Users via email or via a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data. Your continued use of the Trikwd platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
If you have concerns about any amendment to this Policy, you have the right to close your Account and request deletion of your Personal Data in accordance with Clause 11.3, subject to any mandatory retention obligations that may apply.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how Trikwd has handled your Personal Data, please contact our Data Protection team using the details below. Our team is available 24 hours a day, 7 days a week.
Email: [email protected]
Please include your registered Account username, your full name as registered on the Account, and a clear description of your request or concern. This will help us locate your records and respond as efficiently as possible. We aim to respond to all data rights requests within 30 calendar days of receipt.
If you are not satisfied with our response to a complaint, you may have the right to refer the matter to an appropriate supervisory authority or dispute resolution body under applicable law. We will always provide details of any available escalation pathway in our response to your complaint.
Our support team is available around the clock to address any questions about your personal data, account security, or our data practices.